| 1. | Drop off of new boxes: the customer will inform us of the need for new cartons by
fax, phone or email. All new cartons will be delivered with bar code labels.
|
| 2. | Retrieval: the customer will communicate their retrieval request either by fax, phone or email.
The customer will provide the box number/barcode.
|
| 2i. | Our customer service staff will forward a retrieval form to our warehouseman who
in turn retrieves the carton from the shelf identified by the computerised tracking
system.
|
| 2ii. | our computer tracking system records that the carton has been removed from the
shelf and placed in the loading area.
|
| 2iv. | our delivery vehicle picks up the cartons and delivers them to the customer's office,
the box is then bar coded to register a drop off.
|
| 2v. | our delivery driver also obtains a signature from the customer and confirms that the
box number relates to that on the system.
|
| 3. | Pick up of cartons (filled): bar code labels will be placed on the full carton and the
number will be inputted into the portable handheld computer.
|
| 3i. | the carton will be delivered to the storage facility and placed on a shelf designated
by the computer tracking system.
|
| 5i. | invoices will be sent out at the end of every month with an event schedule; this will
show the activity of retrievals, new boxes and pick ups.
|
| 6. | The customer will appoint certain staff member/s who would be authorized to order
requests. We would then set up checks on authorised signatures and list on the
activity report.
|
